Subject Access Request Support

Data Access Office offers subject access request support to businesses, schools and colleges, and other organisations.

When a subject access request (SAR) is received, time is of the essence. UK law requires that all responses “must be no later than one calendar month” from when they are received. For businesses and other organisations this means committing resources to ensuring you comply with the Law. Resources that you may not have or that could better serve your organisation elsewhere.

We act as your Data Protection Officer

Data Access Office provides calm, end-to-end support for individuals and organisations navigating the process, ensuring every step is handled lawfully, proportionately and within statutory timeframes. Each case is led by a qualified data protection officer (DPO) who acts as your named point of contact, guiding you, explaining options, and holding your hand through what can otherwise feel like an uncertain and high-risk process.

From receipt of the request, we take control. We draft and manage all correspondence, coordinate the secure collation and upload of documents into our online case management system, and carry out an initial review to assess scope, complexity and proportionality.

Where requests are broad or unclear, we advise on lawful refinements and exemptions, including:

• pausing the statutory response clock where appropriate
• assessing whether an extension is justified
• applying “manifestly excessive or unfounded” provisions when time and resource thresholds are met.

Communication with the requestor is managed professionally and transparently throught the process, via your case management app, protecting relationships and reputations.

Once the scope is confirmed, we support the SAR in full. This includes detailed document review, lawful redaction, preparation of the response pack, and final delivery — all tracked within our case management system so you retain visibility, audit trails and confidence at every stage.

The result is a compliant, defensible outcome with minimal disruption to your day-to-day operations. And, most importantly, a process that feels controlled, supported and complete.

Nervous about when an SAR Lands?
A Calm guide — from start to finish

When a Subject Access Request lands, the first concern is usually “What do I do now?”.

Data Access Office removes that uncertainty. From day one, you are supported by a qualified Data Protection Officer who explains the process in clear terms and manages the response on your behalf.

We take care of drafting responses, gathering information, reviewing documents, and communicating professionally with the requestor. If a request is unclear, overly broad, or disproportionate, we advise on lawful refinement — including pausing the response deadline where permitted, assessing extensions, or applying exemptions when appropriate. You are never left guessing what is happening or why.

Everything is managed through our secure online case management system, giving you visibility, structure, and reassurance throughout. By the time the SAR is delivered, you know it has been handled carefully, compliantly, and defensibly — without stress, disruption, or last-minute surprises.