Managed Subject Access Requests

Our managed subject access requests service ensures your business, school, or other organisation fully complies with your legal requirments, without having to divert staff away from other tasks. Once a subject access request (SAR) is received, your response “must be no later than one calendar month” from the date it was received. If you receive several requests at the same time, it’s easy to see how this becomes a full-time job for one of your team. Factor in holidays, sick leave, or other committments like training and development, and meeting the statutory deadline becomes increasingly difficult. This is where we can help.

End-to-end Management of All Subect Access Requests

Data Access Office provides end-to-end management of subject access request (SARs) that you receive. We carry out an initial review to assess the scope, complexity and proportionality of each request. We draft and manage all correspondence, as well as carrying out lawful redaction where it is required. Once this process is complete, we undertake the secure collation and upload of documents into our online case management system allowing you to deliver the response.

A Fully-Qualified Data Protection Officer Managing Your Subject Access Requests

Every step of the process is manged by a fully-qualified data protection office (DPO). Where requests are broad or unclear, we advise on lawful refinements and exemptions, including:

• pausing the statutory response clock where appropriate
• assessing whether an extension is justified
• applying “manifestly excessive or unfounded” provisions when time and resource thresholds are met.

The result is a compliant, defensible outcome with minimal disruption to your day-to-day operations. And, most importantly, a process that feels controlled, supported and complete.

Nervous about when an SAR Lands?
A Calm guide — from start to finish

When a Subject Access Request lands, the first concern is usually “What do I do now?”.

Data Access Office removes that uncertainty. From day one, you are supported by a qualified Data Protection Officer who explains the process in clear terms and manages the response on your behalf.

We take care of drafting responses, gathering information, reviewing documents, and communicating professionally with the requestor. If a request is unclear, overly broad, or disproportionate, we advise on lawful refinement — including pausing the response deadline where permitted, assessing extensions, or applying exemptions when appropriate. You are never left guessing what is happening or why.

Everything is managed through our secure online case management system, giving you visibility, structure, and reassurance throughout. By the time the SAR is delivered, you know it has been handled carefully, compliantly, and defensibly — without stress, disruption, or last-minute surprises.